Privacy Policy

1. Introduction

Fastrux Logistics ("Fastrux", "we", "our", or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, or interact with us in any way.

2. Information We Collect

We may collect the following categories of personal information:

• Identity data: first name, last name, company name, title.
• Contact data: email address, telephone number, billing and delivery address.
• Shipment data: tracking numbers, cargo descriptions, origin and destination details.
• Account data: username, password (hashed), account preferences.
• Technical data: IP address, browser type, device identifiers, cookies, and usage data.
• Financial data: payment card details (processed securely via third-party providers).

3. How We Use Your Information

We use your personal information to:

• Process and manage your shipments and logistics orders.
• Create and manage your Fastrux account.
• Send transactional communications including booking confirmations and tracking updates.
• Send marketing communications where you have given consent (you may opt out at any time).
• Improve our website, services, and customer experience.
• Comply with legal and regulatory obligations.

4. Legal Basis for Processing

We process personal data on the following legal bases: performance of a contract with you, compliance with a legal obligation, our legitimate business interests, and your consent where applicable.

5. Data Sharing

We do not sell your personal information. We may share your data with:

• Carrier partners and customs authorities necessary to fulfill your shipment.
• Service providers who assist us in operating our business (e.g., payment processors, IT providers).
• Regulatory or law enforcement bodies when required by law.

6. Data Retention

We retain your personal data for as long as necessary to provide our services and comply with legal obligations. Shipment records are retained for a minimum of 7 years in accordance with customs and tax regulations.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you.
• Correct inaccurate or incomplete data.
• Request deletion of your data ("right to be forgotten").
• Object to or restrict our processing of your data.
• Data portability.
• Withdraw consent at any time where processing is consent-based.

To exercise these rights, please contact us at privacy@fastrux.com.

8. Cookies

Our website uses cookies to improve your browsing experience, analyse site traffic, and personalise content. You can control cookie settings through your browser preferences. Disabling cookies may affect certain features of our website.

9. Security

We implement appropriate technical and organisational measures to protect your personal data against accidental loss, unauthorised access, disclosure, alteration, or destruction. However, no internet transmission is completely secure and we cannot guarantee absolute security.

10. International Transfers

As a global logistics company, your data may be transferred to and processed in countries outside your own. We ensure adequate safeguards are in place for such transfers in accordance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "last updated" date at the top of this page. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact our Data Privacy team at:

Fastrux Logistics
1008 Oak Chase way, Leander, TX 78641
Email: privacy@fastrux.com
Phone: +203-889-6129